Quick to SELL slow to perform

All Talk and NO Action

To ALL potencial customers even considering VOX as a service provider, please do your market research and find another Internet provider. If you have time to waste and money, then please sign with VOX. You are the customer will end up being their servant, doing their job and follow-up for them. Very quick to promise.....and don't forget the cheap beach plakkies, but unable to deliver on promises. What a UTTER disappiontment after being promised that this matter will be resolved. Did receive my account this morning and can you believe was Charger for using the service of VOX - HOW without a router please provide proof VOX ??

Mr Jacques du Toit and Neels Fourie hpoing that in some way this complaint will find a way to your desk - desperately asking for your assistance.
I cannot believe that this transaction is so challeging surely there must be a professional qualified person within VOX that can take action and resolve .

Acc: ******
Dear Sirs,
Abraham van der Merwe, Gert Koen, Paul Christopher Botha & Jacques du toit
I am at my last end with the transaction - just cannot accept the pathetic Highly frustrated service from your VOX team. Pathetic Unhelpful and USELESS
Staff Involved:> Noma Mphahlele - uninterested in resolving this matter> Isabel Terblanche - undertook to resolve the matter......> Liz Strydom - not even interested in resolving the matter
In short:-* Notice was given to VOX via telephone call & email d/d: 12 Apr 22 - service cancellation due to us relocating. [Address 9 Alfred Lane, King George Park]; Emailed: *** & ***NO CONFIRMATION was received NOR was I informed that the OLD router had to be returned !!* Second email: 19th April AGAIN forwarded & phone - please listen the recordings* 3 May 22 - Unfortunately and with the biggest regret accepted quote for Internet at our new premises: new address acceptance for order X******on account , AcceptQ * 9 May 2022: All trouble start with: Noma Mphahlele
Account Executive: Contact Centre and her supervisor Iris Dudurooy - apparently no longer working for Vox as Nobody seems to know her or be able to contact her ?
Noma - is unwilling to assist, unhelpful and quite frankly uninterested in doing anything about this transaction.
* 11 May 2022 - agian email Noma for a status update NO progress NO communcation
* 29 May 2022 - complain on Hellopeter.
* 30 May 2022 - Isabel Terbanche contact me, and undertake to have ALL issues resolved
- I clearly EXPLAIN that the OLD router must please be collected at 9 Alfred Land - because I was NOT made aware that the OLD router should be returned to VOX.
Instruction from Iris the old router's details was provided to the Tenant so that she can continue with Home schooling of her daughter - Iris undertook to provide a CR to me for the month of May as the Tenant was assisted by a different department on the 28th of March 2022 not us and her account manager is *** - to active a new account + router
Isabel assured me that the New router will be delivered & INSTALLED by a VOX Technician to speed up the process as I am working from home and NEED internet
* 31 May 2022 - New Router delivered. Email Isabel to contact me as I am unable to configure - install router myself. NO response from Isabel made various telephone calls to try and speak to her.....without success. She clearly indicated that a technician will come to deliver the router and install it - THIS DID NOT HAPPEN
2 x contacted Vox technical telephonically for assistance and NONE was able to assist* Email Liz in accounts to inform her that I am unable to make use of the VOX internet service and request a CR for this amount billed to my account.Still NO reply or even acknowledgement of my email.Gentlaman this is extrmey frustrating and I accepted much better service from VOX compared to Telkom.NOW: Collect this useless New router @ - I DO NOT WANT to continue with a service provider that is not interested in customer service.Will rather pay double for the small local service provider that is prepared to HELP and address problems like this. VOX is not interseted in customer service Highly disappionted

Chapter Two in the series - Can VOX be Trusted to deliver ?
In the media we read of all the wonderful solutions VOX was able to offer Jacaranda FM etc; but it is not the big companies that VOX needs to impress it is the local oukie making use of their service that is more so important, as these little local oukies are the ones that will spread the word-of-month on HOW the real VOX service are done.
Update:
> New router was delivered......please disregard the instruction manual included in the box i.e. "Setup" & "Configuration" etc. as it does NOT work. Why is it included in the box VOX ?
***Did anybody read the part about the "RADIATION" and min distance ?
Thank you to the Technical gental whom arrived to assist with the set-up of the router.

> Old router Still has not been collect - VOX ?

> Billing issue NEEDS attention?