LN
Luvo N
1 reviews | Active since Nov 2014
10 Aug 2022, 07:51
Quick to demand money but **** customer service
Why all of a sudden is Vox sending me a suspension letter when I had paid almost 70% of my account. I informed you at the beginning of the month that I was going to pay the remaining balance on the 25 August and I do not have money yet. I got no response until out of the blue, you give me a suspension letter saying I must pay within 7 days, even when you know my payment date will be a few days from the due date from payment. I asked you so nicely if there could be an arrangement where I can make the payment by debit order, which you already have my banking details anyway!
I'm utterly disgusted with the **** customer service and that fact that I have been such a loyal customer obviously doesn't mean ****!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
10 Aug 2022, 09:15 Good day, Luvo N
Thank you for your review.
Kindly note that the details of your query has been escalated to the Accounts department who will conduct a further investigation and assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been escalated to the Accounts department who will conduct a further investigation and assist.
Kind Regards,
Vox
Vox Telecom's reply10 Aug 2022, 09:15
Official
Good day, Luvo N
Thank you for your review.
Kindly note that the details of your query has been escalated to the Accounts department who will conduct a further investigation and assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been escalated to the Accounts department who will conduct a further investigation and assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
10 Aug 2022, 13:33Good day, Luvo N
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that you have been contacted and were informed accordingly about your account status.
Your debit order has successfully been set up for the 26th of each month going forward.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that you have been contacted and were informed accordingly about your account status.
Your debit order has successfully been set up for the 26th of each month going forward.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply10 Aug 2022, 13:33
Official
Good day, Luvo N
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that you have been contacted and were informed accordingly about your account status.
Your debit order has successfully been set up for the 26th of each month going forward.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that you have been contacted and were informed accordingly about your account status.
Your debit order has successfully been set up for the 26th of each month going forward.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
LN
Luvo N's updateReviewer Update
10 Aug 2022, 21:51Okay, noted. Thank you so much!
LN
Luvo N's update10 Aug 2022, 21:51
Reviewer Update
Okay, noted. Thank you so much!
LN
Luvo N's updateReviewer Update
15 Aug 2022, 04:02Why is my account suddenly suspended when I informed you people that I will make the payment through debit order!!!!!!!!!!!!!!!!!!!!
You told me the debit order was successfully set up from the 26 August and the lady I spoke to confirmed that I will be able to continue using the services once the debit order has been set up! Why am I being cut off now when it's not even been a full week?
You told me the debit order was successfully set up from the 26 August and the lady I spoke to confirmed that I will be able to continue using the services once the debit order has been set up! Why am I being cut off now when it's not even been a full week?
LN
Luvo N's update15 Aug 2022, 04:02
Reviewer Update
Why is my account suddenly suspended when I informed you people that I will make the payment through debit order!!!!!!!!!!!!!!!!!!!!
You told me the debit order was successfully set up from the 26 August and the lady I spoke to confirmed that I will be able to continue using the services once the debit order has been set up! Why am I being cut off now when it's not even been a full week?
You told me the debit order was successfully set up from the 26 August and the lady I spoke to confirmed that I will be able to continue using the services once the debit order has been set up! Why am I being cut off now when it's not even been a full week?