JK
Johan K
1 reviews | Active since Sept 2021
04 May 2022, 08:28
Queries and instructions not followed on time. Feedback not provided.
Good day Vox Team After numerous calls, emails and queries, I was forced to write this complaint.
Regarding the below matter, Why does it take so long to downgrade a line when it was requested last month? The calasness has now caused my account to be overdue!! I want this rectified today still. You already have a pending upgrade for this account with order reference X***. You cannot request any further upgrades until the current request is complete.
This is other tickets with queries that I need to have resolved!! No one got back to me. VOX***3
VOX***5
VOX***4
VOX***4
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
04 May 2022, 10:05Good day, Johan K
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 May 2022, 10:05
Official
Good day, Johan K
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
JK
Johan K's updateReviewer Update
04 May 2022, 10:28Thank you Joanne White for the quick response.
JK
Johan K's update04 May 2022, 10:28
Reviewer Update
Thank you Joanne White for the quick response.
JK
Johan K's updateReviewer Update
05 May 2022, 21:27All my complaints still not resolved.. going to the weekend, really thought my Fibre would have been installed by now, and that the overdue issue on my account would have been resolved. I requested this additional line for my secondary address mid April already... Why is this still n issue?
JK
Johan K's update05 May 2022, 21:27
Reviewer Update
All my complaints still not resolved.. going to the weekend, really thought my Fibre would have been installed by now, and that the overdue issue on my account would have been resolved. I requested this additional line for my secondary address mid April already... Why is this still n issue?
Vox Telecom's replyOfficial
05 May 2022, 22:16Good day Johan Klopper ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply05 May 2022, 22:16
Official
Good day Johan Klopper ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
JK
Johan K's updateReviewer Update
06 May 2022, 14:2114:20 Friday 06 May 2022... Still no fibre at my requested address... My first mail dating back to 12 April 2022 with all the details yet it does not get followed through.
JK
Johan K's update06 May 2022, 14:21
Reviewer Update
14:20 Friday 06 May 2022... Still no fibre at my requested address... My first mail dating back to 12 April 2022 with all the details yet it does not get followed through.
Vox Telecom's replyOfficial
12 May 2022, 13:49 Good day, Johan K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the downgrade request has been completed.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the downgrade request has been completed.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply12 May 2022, 13:49
Official
Good day, Johan K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the downgrade request has been completed.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the downgrade request has been completed.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox