Quality of Customer Service has declined, but everyone I could speak to was polite, if not helpful.

We ordered a line through Vox on the 24th of April, booked for the 3rd of May (we moved in on the 2nd of May).

We eventually found out that TT Connect had released the line, but only after calling them on the 4th.

We tried calling them 4 times on Monday the 6th, and while everyone I initially spoke to was nice and polite, all of them forwarded me to the projects department, who left me on hold for 15 minutes, before hanging up on me without speaking to me. Eventually one of the salespeople escalated things, and TT Connect (not Vox) called me to tell me that the earliest a technician could come through was Thursday the 9th.

TT Connect came through early on the 9th, and were very quick and helpful. It then took me and my partner another 2 hours to get a hold of Vox (and projects department) to tell them TT Connect had been there and verified the line. My partner spoke to one consultant, who told her that I (as the account holder) would receive a courtesy call. I did not.

Today (the 10th), I got asked if a technician could come through at 14:30, which I was available all day. Dayle (the technician) called at 11:30 asking if he could come at 13:00, and was there almost exactly on time. He was very helpful in getting us setup and configured, and we have had no problems in the 3 hours we have been online.

Everyone we could speak to was very nice and polite, but whoever is in charge of the projects department at Vox needs a wakeup call - their service and answering of calls was absolutely abysmal.

I helped my in-laws with a Vox installation almost 3 years ago, and the experience from then to now has vastly declined.