PUTRID SERVICE FROM VOX

I have previously left a review to have my issue sorted, and was told that it has been resolved. Only for me to receive another email from Vericred collections!!!!!

Previous review below: If I could give Vox -10 stars, I would!!! Upon moving to a new home with no fiber available, I placed two LTE orders for work purposes as I work from home. One order was placed via ******, who works with Vox and another was placed directly on the Vox website. Both orders were delayed and I ended up cancelling, as in the time of waiting on Vox for LTE, fiber become available in the area with another telecoms company, which I then opted for, as I desperately needed some sort of connection, as I work from home and in this time, needed to ask family/friends whether I could work from their homes which was an inconvenience due to my late shifts. Vox then ended up doing a delivery of the LTE routers, which I declined, as I have already SUCCESSFULLY cancelled both orders. A few weeks later, they then attempt to debit me, I then removed my card from my account and they kept attempting to debit, accumulating an amount that I "owe", nearly totaling to R15.000! I called in to get this sorted and after MANY, MANY MANY calls and being passed around, someone finally understood and heard me and told me that she will get it sorted. I was PROMISED that my account will be set to R0.00, as I do not owe anything. ALL hardware was sent back and I was told that their warehouse staff never checked in the return of the items. Since 2022, I have been calling Vox to get a CLEAR statement of my account being on R0.00. They have now handed me to their collections agent for an amount of R450, THAT I DO NOT OWE. It is now 2024, I have explained the situation to the collections agent, who told me that they can do nothing. They basically expect me to pay this amount that I do not owe, or else I get blacklisted! I was told to call Vox again, who in this past 2 years could not fix the issue, not even after a million calls and emails! I attempted calling Vox again and was told to speak to Zelri Pretorius, who is not even available each time I call!!! Can ANYONE at Vox assist me with this matter? Why AM I BEING CHARGED AN AMOUNT THAT I DO NOT OWE?? I need someone to take on this case to get it sorted. I need someone to urgently contact me.