Putrid Service and Protocol

Posting on behalf of a friend... "I am very unhappy with my experience with Vox thus far. I initially enquired about Vox as I have moved to a new premises in Dec 2022. I enquired end Nov 2022 for installation at new premises by 1st Dec 2022. VOX accepted the installation on 6 Dec 2022. Note, the hardware or router was only delivered on 3 Jan 2023, almost 5 weeks later, what wonderful service indeed from Vox. I do understand there was an attempted delivery on 19 Dec but I was on holiday already??? It's December, shouldn't you call the customer before attempting delivery? And that too, 10 business days after the initial request for installation? Fair enough!!! This is just delivery of the router etc, it has still not been set up! On 5 Jan 2023, a lady called to inform me that I can connect to wifi without any upfront payments, I would be charged pro rata at the end of Jan 2023, but how should I connect if the router is not even set up??? She also mentioned that someone from maintenance and finance will contact me! Nobody has called and it is Wednesday, 11 Jan 2023 11:15am!!!!!! What disgusting service and protocol!!! Yesterday I receive a letter with notice of suspension, how can you suspend something or even charge upfront when it isnt even installed properly?