Public Complaint: Vox Telecom – Ongoing Service Failures, No Support & Repeated Delays

Public Complaint: Vox Telecom – Ongoing Service Failures, No Support & Repeated Delays I want to share my full experience with Vox Telecom regarding my fibre installation in Umhlanga, including the individuals involved, as transparency is important for other consumers considering their services. 1. Missed Installation – No Communication My original installation with Openserve was confirmed for 17 November. No technician arrived. No phone call. No message. No update. 2. Lack of Support from Vox Staff When I contacted Vox, I was called by Administrator, who unfortunately could not provide any meaningful update. When I asked for his manager’s details, he refused to provide managers contact information and assured me she would call me. She never did. 3. Delayed & Uncommunicated Rescheduling I later received a message from (Regional Sales Manager – Business Partners) saying that Openserve had rescheduled my installation to 24 November, again without informing me. This lack of communication from both Vox and Openserve is unacceptable for a paid service. 4. Installation Finally Done – Still No Service Openserve eventually installed the fibre on 22 November. The ONT and router both show green lights, and I sent the photos through to Vox. Even after installation, Vox still could not activate my line. I was then contacted by (PMO Customer Satisfaction), who advised that activation may take another 72 hours — despite everything being installed and ready. This was yet another delay added to an already unacceptable timeline. 5. Complete Failure of Service Delivery To summarise the people involved and the issues experienced: • Administrator – Unable to provide information, refused to give manager contact details. • Manager – Never contacted me despite escalation. • Regional Sales Manager – Provided updates only after escalation, none of which resolved the actual issue. • PMO– Could not activate the line and advised more delays. 6. Final Outcome After repeated failures, delays, and lack of communication, I have cancelled my contract with Vox Telecom and requested a full refund. I will be moving directly to Telkom for fibre services.

This entire experience has been extremely frustrating and reflects a major breakdown in service, accountability, and customer support within Vox. Consumers should be fully aware before signing up.