RP
Rosezetha P
1 reviews | Active since May 2017
18 Jan 2024, 16:07
**** PROMISES
I have been a client of Vox for the past 4 years and all i can say is , they put no urgency in assisting their clients. Their customer service should be rated a -1 . All their consultants give you different feedback. They make **** promises about technicians coming out and days go by with no one coming to fix the issue .
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
19 Jan 2024, 07:17Good day, Rosezetha P
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Jan 2024, 07:17
Official
Good day, Rosezetha P
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
22 Jan 2024, 13:27Good day, Rosezetha P
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
|
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
|
Kind Regards,
Vox
Vox Telecom's reply22 Jan 2024, 13:27
Official
Good day, Rosezetha P
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
|
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
|
Kind Regards,
Vox
RP
Rosezetha P's updateReviewer Update
22 Jan 2024, 14:38Good day ,
The issue is still not resolved . The technician cam through but my fibre is restored back to the way it was . I called and was advised to log another ticket for a technican to come through :VOX***0.
Please have a look at that because it took 4 days for the 1st technican to come through , ridiculous . I hope you guys are going to pro-rata my bill with all the down time.
The issue is still not resolved . The technician cam through but my fibre is restored back to the way it was . I called and was advised to log another ticket for a technican to come through :VOX***0.
Please have a look at that because it took 4 days for the 1st technican to come through , ridiculous . I hope you guys are going to pro-rata my bill with all the down time.
RP
Rosezetha P's update22 Jan 2024, 14:38
Reviewer Update
Good day ,
The issue is still not resolved . The technician cam through but my fibre is restored back to the way it was . I called and was advised to log another ticket for a technican to come through :VOX***0.
Please have a look at that because it took 4 days for the 1st technican to come through , ridiculous . I hope you guys are going to pro-rata my bill with all the down time.
The issue is still not resolved . The technician cam through but my fibre is restored back to the way it was . I called and was advised to log another ticket for a technican to come through :VOX***0.
Please have a look at that because it took 4 days for the 1st technican to come through , ridiculous . I hope you guys are going to pro-rata my bill with all the down time.
Vox Telecom's replyOfficial
24 Jan 2024, 07:59Good day, Rosezetha
Kindly note that we have received confirmation that the Vox router was replaced by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Vox router was replaced by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Jan 2024, 07:59
Official
Good day, Rosezetha
Kindly note that we have received confirmation that the Vox router was replaced by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Vox router was replaced by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox