Promised turnaround time not being kept to

Good day I placed 2 orders with Vox 1st order was processed and dispatched within 3 working days. 2nd order was done on the 03/12/2021, on the 05/12/2021 documents were requested twice which have been uploaded, yesterday i called in and after being passed from pillar to post just trying to find out what is happening on my order. i spoke to a lady named Natasha whom told me the time frame is 24 to 48 hours, now i have reached the waiting period to receive feedback as per Natasha and still no answer. I spoke to a very helpful agent today again named Phillip whom told me that my order fell back into the line and it works on a first come first serve basis. I do feel that if an order is being processed and documents are required that it should be handled immediately once those documents are uploaded.

It is now almost a week since the order has been placed and over 48 hours after uploading the required documents and still no answer, and it is being blamed on Covid and skeleton staff.

I do hope to hear from an agent regarding my order by Close of business today as i feel that i should get in contact with the CEO and discuss the poor service delivery of certain staff with him.

I love Vox as they have an all in one service provided and despite the issues i have faith in them, it is just the rotten apples in between that needs to get sorted for this ISP to prosper and move forward and also due to these rotten apples is why i am writing this review as turn around times are not kept to as promised.