Prolonged Outage, Contradictory Information, and Poor Support

I am writing to formally log a complaint regarding my current internet outage, which began on Sunday morning, and the unacceptable level of service I have received from Vox. According to Vumatel, the area upgrades were completed yesterday, and I received an SMS instructing me to contact my ISP for reconnection. However, when I called Vox this morning, a Senior Agent named Darren completely contradicted this. I was advised of the following: • I must disregard Vumatel’s SMS as Vox’s schedule shows the upgrades only conclude on 22 June. • I need to make alternative internet arrangements, as I might be without service until the end of the month. • Vox has no timeline for when my ONT box will be replaced, stating I must wait for Vumatel to contact me directly. • When I asked for a direct contact number for Vumatel to resolve this myself, I was told to "Google it." • I was told to contact billing regarding my July payment, despite querying why I should pay for a full month of non-existent service. The bottom line is that my internet is down indefinitely with zero advance warning. Vox is entirely out of the loop regarding Vumatel's activities, yet displays a complete lack of accountability or care for the customer. I expect a prompt update on the actual status of my line, immediate coordination between Vox and Vumatel to resolve the ONT replacement, and a formal credit to my account for this downtime.