Privaste Fibre for Home use

VOX should not even receive a 1 star rating. I signed up for a fibre account in May 2019. On the 24 and 25 of June VOX double billed me i.e. double monthly premium. I Immediately contact the Cape town Office credit controller list on my statement. After several to a fro mails and telephone calls i was informed they would process a credit or reimburse. This obviously did not occur more emails and telephone conversations i was promised on Tuesday 30 July 2019, that no billing deduction would occur. Yesterday I received my bank statement and low and behold premium deduction and no credit for the 24th June 2019. Contacted VOX Cape Town office, i was informed the credit controller was not in. I requested an urgent call from the Credit Controllers manager, which did not occur. I Escalated to VOX Johannesburg and was informed that my issue will be escalated to management. Low and behold no feedback. Contacted VOX Cape Town office credit control Manager. She informed me that they were investigating with teir bank. I at, this stage, was extremely furious as my perception is/was nobody is addressing me,as their customer, with any urgency. The Manager informed me that she would put the phone down if i don't lower my voice. She would address my complaint or inform me of addressing my problem or listening to what the actual frustration was about only insisting on the problem between VOX and their bank. I informed her their issue with their bank should not implicate the customer. It is noe 12:30 no feedback.