1 reviews | Active since Aug 2010
Prior installation view
<p> </p> <p>I recently investigated to contract with Vox Telecom for the installation of FTTH in Willow Glen / Equestria, Pretoria.</p> <p>I want to see a completed installation prior to our installation so that I can do the necessary planning on where it would be best to install, how all the “boxes” look, the length of the wires and how many power points will be needed.</p> <p>I did think that Vox Telecom will walk the extra mile to accommodate my request by enquiring at an existing client in the area if such a viewing will be possible - I would be more than willing to entertain such a request in future. </p> <p>Despite my request I did receive some photos and explanation from the consultant, but it doesn't enable me to get the full picture. Over and above this I understand that Vox Telecom's "box" will be installed after the installation done by OpenServe.</p> <p>An alternative would be to have mock installations at your branch offices to be seen by customers. </p> <p>I also sent a similar e-mail to OpenServe, but to my knowledge they have not responded to this request either.</p>
Good day Cornel.
Thank you for bringing this to our attention. Kindly note that we are currently investigating your complaint and will be in contact with you soon.
Regards,
Vox Telecom
Good day Cornel.
Thank you for bringing this to our attention. Kindly note that we are currently investigating your complaint and will be in contact with you soon.
Regards,
Vox Telecom
Good Morning Mr Wasserman,
As per feedback received one of our Senior Managers and Team Leaders had a meeting with you on Friday.
They have discussed with you how OpenServe would go about the installation more or less and recommended that you be on your premises when they come to do the installation so you will be able to guide their team, to do it the way you would prefer.
Should you have any other further queries please do not hesitate to contact our 24/7 Customer Service Centre *** or email ***
Regards,
Vox Telecom.
Good Morning Mr Wasserman,
As per feedback received one of our Senior Managers and Team Leaders had a meeting with you on Friday.
They have discussed with you how OpenServe would go about the installation more or less and recommended that you be on your premises when they come to do the installation so you will be able to guide their team, to do it the way you would prefer.
Should you have any other further queries please do not hesitate to contact our 24/7 Customer Service Centre *** or email ***
Regards,
Vox Telecom.
