Price increase / Download speed / Customer service
In 2021 I entered into a contract with Vox for a satellite internet 24 months contract at an amount of R1049 per month. They have since increased this amount, without notice, and against the 24 month fixed contract to R1733. This represents a 65.2% increase, on a FIXED contract, over 18 months. I have sent emails to the relevant '***' as well as '***' They have rep**** with a ticket number however no feedback. I have followed up on the ticket number and it is just an automated response however they just do not respond to the query. Furthermore, the download speed I pay for is supposed to be 5Mbps download, however I have never tested higher than 1Mbps. Most of the time it is around 0.3-0.7Mbps. Thus rating as follows: - internet speed : POOR - responsiveness to queries: POOR - increasing a 24 month fixed contract by 65% without agreement with the client: POOR.
Thank you for the review.
Kindly note that the details of your query has been sent to the customer service and support team to assist.
The price adjustment notification was sent on 01/12/2
Kindly note that your contract with Vox is a Fixed term contract but not fixed price.
Further, upon per our Ts and Cs:Vox shall be entitled to increase any of the amounts reflected in the Subscriber agreement, which increase will be relative to the Consumer Price Index. Increases linked to the Consumer Price Index usually are done once per year between January and April.
We will provide feedback to you soonest.
Regards
Vox
Thank you for the review.
Kindly note that the details of your query has been sent to the customer service and support team to assist.
The price adjustment notification was sent on 01/12/2
Kindly note that your contract with Vox is a Fixed term contract but not fixed price.
Further, upon per our Ts and Cs:Vox shall be entitled to increase any of the amounts reflected in the Subscriber agreement, which increase will be relative to the Consumer Price Index. Increases linked to the Consumer Price Index usually are done once per year between January and April.
We will provide feedback to you soonest.
Regards
Vox