JVDH
JOEY VAN DEN HEEVER

1 reviews | Active since Apr 2015

27 Sept 2021, 20:19

Price drop not communicated to customers

I have taken out a contract with Vox last year September. I have been paying R1049 per month. When I was searching on Google today, I noticed that the contact I am on, is only R899 per month. I phoned Vox and they admitted that the prices went down in July. When I asked them why the reduced price was not communicated to clients, I was told that it is the clients responsibility to check the price on their online portfolio. When I asked the salesman if they whould have notified the clients if there has been a price increase, he said yes. Why not a drop in price then as well? The sales clerk then said that he would change my contract amount, but only from this month. I feel that I should get a credit from July.

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Replies (1)
Vox Telecom
Vox Telecom's reply27 Sept 2021, 20:48
Official
Good day Joey V,  Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards,  Vox