LF
LINDSAY F
1 reviews | Active since Jun 2009
28 Nov 2023, 12:15
Possibly the worst ISP in South Africa
Please think twice beofre signing up to any form contract with VOX. When it works it works well, when it doesn't and you need support, you're better on your own.
Their support staff are extremely poor in my opinion. I have been without internet for most of the day being sent from one support agent to the next.
Support via whatsapp is atrocious, with more than 10 minutes sometimes as long as 10 minutes passing between a response and a reply.
Please use another ISP, these people are chancers.
Helpful (0)
Replies (4)0
Replies (4)LF
LINDSAY F's updateReviewer Update
28 Nov 2023, 12:26Andy Mdluli is particularly putrid, their service and support is shocking.
LF
LINDSAY F's update28 Nov 2023, 12:26
Reviewer Update
Andy Mdluli is particularly putrid, their service and support is shocking.
Vox Telecom's replyOfficial
28 Nov 2023, 12:50Good day, Lindsay.
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Support team to investigate and assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Support team to investigate and assist further.
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2023, 12:50
Official
Good day, Lindsay.
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Support team to investigate and assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Support team to investigate and assist further.
Kind Regards,
Vox
LF
LINDSAY F's updateReviewer Update
28 Nov 2023, 14:28Thank you, my issue has been resolved.
One should not have to resort to reporting companies due to the lack of performance from support staff.
One should not have to resort to reporting companies due to the lack of performance from support staff.
LF
LINDSAY F's update28 Nov 2023, 14:28
Reviewer Update
Thank you, my issue has been resolved.
One should not have to resort to reporting companies due to the lack of performance from support staff.
One should not have to resort to reporting companies due to the lack of performance from support staff.
Vox Telecom's replyOfficial
29 Nov 2023, 10:02Good day, Lindsay.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply29 Nov 2023, 10:02
Official
Good day, Lindsay.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox