1 reviews | Active since Jul 2017
Porting Telcom numbers to VoX
<p>trying still to port my Telkom landline number to Vox voip. was told by VOX that the process will take no longer than 15-20 days. Well, it's been over 3 months now. Several support requests from my side. Still no resolution nor feedback from Vox</p>
Good day Anthony.
Thank you for bringing this to our attention. Kindly note that we are investigating your complaint and will be in contact with you soon. The reference will remain VOX***
Regards,
Vox Telecom
Good day Anthony.
Thank you for bringing this to our attention. Kindly note that we are investigating your complaint and will be in contact with you soon. The reference will remain VOX***
Regards,
Vox Telecom
Good day Anthony.
Kindly note that we have confirmed that the number porting was completed on 18/07/2017.
Kind Regards,
Vox Telecom
Good day Anthony.
Kindly note that we have confirmed that the number porting was completed on 18/07/2017.
Kind Regards,
Vox Telecom
Thank you.
However I still am having two issues with the ported service. When calling outbound the line identity shows hold 087 number instead of 021 ported number. I did call customer service, and after my fifth attempt, was told to write an email request. Why all this running around. Please resolve the issue.
Secondly, I cannot log into voicemail. When I dial MAIL the system asks me for mailbox number. I've tried every option. Still no joy. Please assist, ASAP. THANK YOU...
Thank you.
However I still am having two issues with the ported service. When calling outbound the line identity shows hold 087 number instead of 021 ported number. I did call customer service, and after my fifth attempt, was told to write an email request. Why all this running around. Please resolve the issue.
Secondly, I cannot log into voicemail. When I dial MAIL the system asks me for mailbox number. I've tried every option. Still no joy. Please assist, ASAP. THANK YOU...
Good evening Anthony , thank you for your reply. We have escalated the matter. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good evening Anthony , thank you for your reply. We have escalated the matter. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good Morning Anthony ,
As per feedback received, the matter has been resolved. Your voicemail is working and the engineer assisted you with the display of the number to the phone.
Regards,
Vox Telecom
Good Morning Anthony ,
As per feedback received, the matter has been resolved. Your voicemail is working and the engineer assisted you with the display of the number to the phone.
Regards,
Vox Telecom