EC
Ernest C
1 reviews | Active since Aug 2014
05 May 2023, 09:43
Poorest Service ever!
We are more than 10 people in town without internet for the past 10 days. I had close to 10 phone calls and every time they asked for the the serial number on my router. Twice they called to asked if I'm home because someone is on their way to me - no body showed up! Yesterday I got a mail that I must first send a proof of my address before they can reinstate the fibre link - after Five years!!! Im still without internet and I'm moving to Tech5. The service don't exist and I will do my best to get the whole town to switch!
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Replies (2)
Vox Telecom's replyOfficial
05 May 2023, 10:08Good day, Ernest
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
The connection problem is on your link specifically , the outage was resolved.
Please also see update on the outage notification in the area.Vox Update: 2/May/2023 Vumatel GPON Services FTTH. Mtunzini. Customers experienced problems with no connectivity. Services have been restored
We have also received the request to cancel the services and the cancellation request has been actioned accordingly. Please also note cancellation logged effective 01/06/2023 VOX***6
Regards
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
The connection problem is on your link specifically , the outage was resolved.
Please also see update on the outage notification in the area.Vox Update: 2/May/2023 Vumatel GPON Services FTTH. Mtunzini. Customers experienced problems with no connectivity. Services have been restored
We have also received the request to cancel the services and the cancellation request has been actioned accordingly. Please also note cancellation logged effective 01/06/2023 VOX***6
Regards
Vox
Vox Telecom's reply05 May 2023, 10:08
Official
Good day, Ernest
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
The connection problem is on your link specifically , the outage was resolved.
Please also see update on the outage notification in the area.Vox Update: 2/May/2023 Vumatel GPON Services FTTH. Mtunzini. Customers experienced problems with no connectivity. Services have been restored
We have also received the request to cancel the services and the cancellation request has been actioned accordingly. Please also note cancellation logged effective 01/06/2023 VOX***6
Regards
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
The connection problem is on your link specifically , the outage was resolved.
Please also see update on the outage notification in the area.Vox Update: 2/May/2023 Vumatel GPON Services FTTH. Mtunzini. Customers experienced problems with no connectivity. Services have been restored
We have also received the request to cancel the services and the cancellation request has been actioned accordingly. Please also note cancellation logged effective 01/06/2023 VOX***6
Regards
Vox
Vox Telecom's replyOfficial
09 May 2023, 07:55Good day, Ernest
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the link has been reinststed.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the link has been reinststed.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply09 May 2023, 07:55
Official
Good day, Ernest
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the link has been reinststed.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the link has been reinststed.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox