Poorest of the poor.

The poorest service I have received in such a long time.

I have been a customer since about 2022. This year (2026), these people decided to discontinue the use of MTN and switch to Telkom. I have received about 3 or 4 Telkom SIM cards, none of which are working as they should. In the meantime, I had to call them numerous times, and I was constantly transferred from one department to another. Then finally I got a call where the person informed me that they would be switching me back to MTN because Telkom is not working. My question to them this whole time was: did you check the configuration and connectivity before making the switch? They assured me that this was done and that everything was fine. Now, It's a week later, and I still have not received my new router and SIM card as promised, but come billing date then they want to take the full instalment. The amount of patience I have had with these people (I am definitely not a patient person).

I just called AGAIN, and now the shipment of my router and SIM card will be expedited. They are asking to be cancelled.

Why is it so difficult to do what you are being paid for???

I am so tired of the poor service.