CR
Casey R
1 reviews | Active since Jun 2023
03 Feb 2026, 14:39
Poor/Arrogant customer service
Canceled my subscription due to too many connectivity issues and I need constant internet for my remote work. Needless to say their customer service regarding cancelations are way below par. Their installation team comes to install your router/s. When you cancel, they put the onus on you to return the devices after your month's notice. Wouldn't recommend their services to anyone. Been with them for 6 years and this is what their customer service looks like, inconveniencing clients. Not to mention the arrogance from the agent.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
03 Feb 2026, 15:02Good day, Casey
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Feb 2026, 15:02
Official
Good day, Casey
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Feb 2026, 08:55Good day, Casey
Kindly note that we have received confirmation that the customer team did attempt to unfortunately we were unable to reach you on the nominated contact details on the account.
However, email notices were sent to advise that we have not been able to make contact to assist accordingly.
Unfortunately, the request had to be closed as we were unable to reach you. Your ref VOX***2
Regards
Vox
Kindly note that we have received confirmation that the customer team did attempt to unfortunately we were unable to reach you on the nominated contact details on the account.
However, email notices were sent to advise that we have not been able to make contact to assist accordingly.
Unfortunately, the request had to be closed as we were unable to reach you. Your ref VOX***2
Regards
Vox
Vox Telecom's reply05 Feb 2026, 08:55
Official
Good day, Casey
Kindly note that we have received confirmation that the customer team did attempt to unfortunately we were unable to reach you on the nominated contact details on the account.
However, email notices were sent to advise that we have not been able to make contact to assist accordingly.
Unfortunately, the request had to be closed as we were unable to reach you. Your ref VOX***2
Regards
Vox
Kindly note that we have received confirmation that the customer team did attempt to unfortunately we were unable to reach you on the nominated contact details on the account.
However, email notices were sent to advise that we have not been able to make contact to assist accordingly.
Unfortunately, the request had to be closed as we were unable to reach you. Your ref VOX***2
Regards
Vox