Poor Vox Telecom service

Vox telecom installed a satellite dish for our internet on our farm 20kms north of East London in September 2022; we changed to them from our previous provider because of serious connectivity issues and were assured that the service would be massively improved! Sadly that was not the case, despite numerous complaints the issues of connectivity and speed have never been resolved. We were promised 30megabits/ second both up and down; however the connectivity is erratic at best and down is seldom better than 10mb/s upand seldom better than 6mb/s. They also never explained the lag of between 700-900 milliseconds for the signal because of the distance of the satellite which makes Zoom meetings challenging at best, and impossible often. Whatsapp calls are also a nightmare and are frequently impossible, the service also makes streaming difficult, so watching movies or videos is often impossible or very frustrating because of buffering and slow signal! This for a service which costs greater than R2300 per month. Despite complaints the installation has never been rechecked despite purchasing an upgraded modem from them to "improve" the service. I could in all honesty never recommend Vox telecoms as their service is extremely poor and represents very poor value. I am very definitely a seriously dissatisfied customer and am going to terminate my contract as soon it is economically possible.