Poor Vox Service

I'm very disappointed with Vox service. They apparently starts billing once they activate the account. The billing seems to have started from 2 December but I still do not have the router in possession and still has not used even 1mb of data. I expected a more efficient streamlined service and seems unable to back out of this deal. The service they use for delivery is Skynet which is just as poor. They send me 3 days sms's that they will deliver before end of day but no deliveries done. Then on Friday 9th they were apparently at my place to deliver but I myself and my family was at home and never received a call or message. Poor poor service.