Poor/ unfair service received

In November 2023 I wanted a fibre for my house. I explain to the person I spoke to before accepting that I want fibre that is going to connect everywhere around the house. I was explaining all this due to the previous experience I got from the previous fibres. The person I spoke to said it’s going to connect everywhere within the house. On the 21 November 2023 Vox personnel came and install things for fibre. I wanted to test if it’s connecting when am anywhere within the house. He said we can’t test because it’s not yet active, I must do the activation steps. I started the activation process, the guy left and said if it’s not connecting the way you want you can cancel within 7 days. Activation process was done same day that’s when I found out that fibre it’s connecting when a person is in sitting room and kitchen when a person is far it doesn’t connect. On the 22 November I send emails and call few times. A ticket was logged for technician to come. Technician came on the 24 November and said it’s a fibre line that got issues, there is nothing he can do then he left. On the 24 November I send email for cancellation I even call Vox because the fibre is not working as expected and their technician said there is nothing he can do about this issue. They did respond and scheduled the collection of Fox hardware for the 03 Jan 2024 I cut my holidays short and came back on the 02 Jan 2024. On the 03 Jan 2024 no one call or came for collecting the hardware. Even today they haven’t come to collect it. From 23 November 2023, I started to receive invoice and statement. Feb 2025 I received call from debt collectors, I explained my story. March I stated receiving email from debt collectors. Even this month I received it stating am owing R3663.43 for fibre that gave me a problem from day 1 and they are aware of that. This is the worse service I ever received