EP
Elton P
1 reviews | Active since May 2021
17 Nov 2021, 10:05
Poor unfair service delivery
i recently app**** for Wi-Fi at my residence with Vox. I app**** on 6 October 2021, and only had line activation on October 26,and modem sent to me 2 day later. i immediately received an invoice for R862 due immediately. i disputed the invoice because i only had service for 2 weeks. Needles to say, my service has now been disconnected due to non payment. Instead of charging me prorated for the 2 weeks, the insist on full payment. i have app**** for month to month service for R699 per month, and nobody is reverting back to me on my dispute. i had an active fibre line, so i don't know why I'm been charged for instaltion and a month in advance.
Helpful (0)
Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
17 Nov 2021, 10:13Good day, Elton P
Thank you for your post.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month. Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Your Collections manager will contact you to explain your billing to you.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month. Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Your Collections manager will contact you to explain your billing to you.
Kind Regards,
Vox
Vox Telecom's reply17 Nov 2021, 10:13
Official
Good day, Elton P
Thank you for your post.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month. Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Your Collections manager will contact you to explain your billing to you.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month. Therefore, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Your Collections manager will contact you to explain your billing to you.
Kind Regards,
Vox