JB
Jimmy B
1 reviews | Active since May 2019
05 Sept 2021, 07:00
Poor technical support
24 hours without Internet and still no resolution. Their technicians promises to call back and don't. The upstream provider is VUMATEL. Every month I pay before the subscription date for a 100mbps up/down service, The service never performs at this speeds and averages 79mbps on a good day.
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Vox Telecom's replyOfficial
05 Sept 2021, 08:09 Good day Jimmy B , Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards, Vox
Vox Telecom's reply05 Sept 2021, 08:09
Official
Good day Jimmy B , Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards, Vox