Poor technical service.
After logging a call to move the ONT and being told it will not cost anything because it was a short distance. They changed their story. Now want to charge me more than the actual service fee to move a Ont 2 meters.
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Replies (2)
Vox Telecom's replyOfficial
20 Mar 2026, 16:07Good day, Marvin B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply20 Mar 2026, 16:07
Official
Good day, Marvin B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
26 Mar 2026, 10:35Good day, Marvin B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT has been move and upgrade completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT has been move and upgrade completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply26 Mar 2026, 10:35
Official
Good day, Marvin B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT has been move and upgrade completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the ONT has been move and upgrade completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox