Poor Technical Service

Reported my faulty Wi-Fi router on Monday 5Jan and I am still waiting for a response from the technicians on when this will be replaced, phoned again on 8Jan with reassurance that someone will be in contact with me asap with a ETA and the consultant will phone me back and it is Friday late afternoon with no communication or a ETA on when my router will be fixed. This is the worst service from Vox I have received.