POOR SUPPORT SERVICE, BUT Great PAYMENT COLLECTORS!!!!

I've been a client of Vox Telcom since 2018, and paid my account faithfully every month. Their Support service during these last couple months had become very poor... I've logged a call on 14 Jan'23, and to date spoke with 3 different agents, and up to now, no one came back with a solution. Pathetic!!! Absolute absurd that I have to battle like this. Should I not be assisted by latest COB today, then I will have no alternative but to cancel my contract with VOX...I've emailed & called them many times over the last couple of days, and you hang on the line for anything between 20-30mins... What's happened to your service VOX??