Poor Support Service

Item: Vox Telecom
Rating: 1
Author: Corrie V

Lighting struck my fibre internet equipment, so have no internet or DSTV, reported it 48 Hours ago, followed up 3 times. They do not even bother to contact me. Seriously consider to change service provider if not fixed today at 12:00

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

12 Jan 2018, 06:28

Good Day Corrie,

Thank you for bringing this to our attention.

Please note that we are investigating and will provide you with feedback shortly.

Thank you,

Kind Regards,

Vox

Best regards,

Vox Telecom's reply12 Jan 2018, 06:28

Official

Good Day Corrie,

Thank you for bringing this to our attention.

Please note that we are investigating and will provide you with feedback shortly.

Thank you,

Kind Regards,

Vox

Best regards,

Vox Telecom's replyOfficial

12 Jan 2018, 10:46

Good Day Corrie,

As per our discussion with our FTTH Sales specialist - he has made contact and will get this matter resolved for you.

Should you need anything else, please don't hesitate to call our 24/7 Support Center on *** or email us on ***

Thank you,

Kind Regards,

Vox

Best regards,

Vox Telecom's reply12 Jan 2018, 10:46

Official

Good Day Corrie,

As per our discussion with our FTTH Sales specialist - he has made contact and will get this matter resolved for you.

Should you need anything else, please don't hesitate to call our 24/7 Support Center on *** or email us on ***

Thank you,

Kind Regards,

Vox

Best regards,