Poor speeds or none from VOX

Item: Vox Telecom
Rating: 1
Author: david R

Calling VOX services in vaal triangle twice this week. 1st time it is of my poor internet speed. 2nd time (toady 6 April 2032) my internet is completely off. After roughly 5 calls to the technical department the person on the line tell me the lines is off. I rep**** i was not informed it will be off. His answer to me is, and i quote " im telling you know" is this the way to work with your cliënts. I also e-mailed VOX and no respond. The internet speed is either completely off or very very slow

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

06 Apr 2022, 17:58

Good day David R, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,

Vox

Vox Telecom's reply06 Apr 2022, 17:58

Official

Vox Telecom's replyOfficial

07 Apr 2022, 11:54

Good day, David R

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
We can confirm that this was outage related , and has now been resolved.

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply07 Apr 2022, 11:54

Official