JB
Jody B

1 reviews | Active since Sept 2009

31 Jul 2015, 19:24

Poor show

Signed up with VOX to test the Internet service. Poor Internet, logged calls, handled very badly, VOX agent agreed. <br> <br> Internet was no better than current isp so I decided to cancel in July after testing a few weeks. Surprised to find out I must give 30 days notice! No where clearly stated 30 days required. Told it is in T&C's! Right, like we all read every T&C's? Ridiculous that in today's climate we need to give 30 day's notice! Requested they wave the 30 day notice period, delayed response by phone, I asked they escalate, no answer. Also no answer by mail. <br> <br> Sadly disappointed!

0
Replies (1)
Vox Telecom
Vox Telecom's reply31 Jul 2015, 20:45
Official
Hello Jailes,

Thank you for bringing this to our attention.
We will investigate the matter and revert back to you shortly.

Regards
Vox Telecom
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Best regards,