Poor shody service and theft of my supposed rputer

Signed up with Vox from Vodacom. All went well until a few days ago. All connected but no router. Advise to go check Aramex website with the references provided, but get the message no shipping found. I queried Vox on numerous occasions but get advised to "check tommorrow". Tommorrow comes and goes with the same issue. I regret signing with Vox. I should of stayed with Vodacom. I want my Router by tommorrow 22 December 2021 or I will be considering cancelling. If I do cancel, no claw back fees are to be levied as I do not have a Router and never utilsied any of your services. I would urge anyone reading this post avoid Vox. It's been nothing but a nightmare. I will reverse any debit order Vox will pass and report it as ***** as clearly Vox us de*****ing people by not living up to their side of the deal.