Poor Sevice and Customer Care.

I had such bad experience from the word go. I was billed before connection. I got assistance from Telkom customer care on how to self configure my device. I requested for clarity regarding my billing and received no response. My account got canceled. I decided to pay for restoration on the 11th of April assuming with immediate payment plan the restoration was going to be the same. Until today I am sending emails. There is no response on calls if you finally get through it rejected and redirected to switchboard. I finally sent a very frustrated email seeking for any sort of response. I was told Vox works in it own system which cannot be estimated time frame. I was even lucky to receive financial advise to pay for my account in time in the future. I realized then that thus consultant has not read my paper trail emails nor acknowledge my request. I will suggest Vox must stop recruiting for new clients and attend to the ones they have. Improve communication skills. Make every client feel best service. I am feeling very upset and belittled. I most amazed that it took decades for old service providers to experience such issues and Vox is new. I have 2 people in my circle who paused their application due to my issue. I am quite sure my billing will be in full monthly amount of which I less care anymore. I do have a folder with all my emails as paper trail. Thanks