AG
Aluwani G
1 reviews | Active since Apr 2020
02 Jan 2024, 10:18
Poor serving and billing on a suspended service ****
I had fibre with Vox , 90%of the time it doesn’t work and now it was suspended in November 2023 I’ve tried calling them and sending emails now reply and now I keep getting statements that I have to pay them 1500 for the serving that I’m not getting since the suspension, tried to call them no answer. VOX***0 Ticket ref
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Replies (4)
Vox Telecom's replyOfficial
02 Jan 2024, 11:10Good day, Aluwani G
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Jan 2024, 11:10
Official
Good day, Aluwani G
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will provide feedback to you soonest.
Kind Regards,
Vox
AG
Aluwani G's updateReviewer Update
02 Jan 2024, 11:18Are suspended accounts billed the same amount as the active accounts? This is month to month contract if I pay I get the services if not the service gets suspended so how is it that my statement shows r750 nov and r750 December ? When service was suspended
AG
Aluwani G's update02 Jan 2024, 11:18
Reviewer Update
Are suspended accounts billed the same amount as the active accounts? This is month to month contract if I pay I get the services if not the service gets suspended so how is it that my statement shows r750 nov and r750 December ? When service was suspended
AG
Aluwani G's updateReviewer Update
02 Jan 2024, 16:25Can you please cancel this useless wifi and can I get confirmation that is done .
AG
Aluwani G's update02 Jan 2024, 16:25
Reviewer Update
Can you please cancel this useless wifi and can I get confirmation that is done .
Vox Telecom's replyOfficial
04 Jan 2024, 08:40Good day, Aluwani
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply04 Jan 2024, 08:40
Official
Good day, Aluwani
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox