MO
Marius O
1 reviews | Active since Jun 2012
17 Oct 2023, 18:09
poor services
Wish there was lower rating as this services South Africa ever had ,you pay your accounts and they suspend it suddenly, no custom care no accounts assistance . If you need Internet service please avoid Vox Telecom to safe your blood pressure to sky rocket
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
17 Oct 2023, 18:53Good day Marius Thank you for your post.Kindly note that the details of your complaint has been sent to the Debtors team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's reply17 Oct 2023, 18:53
Official
Good day Marius Thank you for your post.Kindly note that the details of your complaint has been sent to the Debtors team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's replyOfficial
18 Oct 2023, 12:12Good day, Marius O
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 Oct 2023, 12:12
Official
Good day, Marius O
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
MO
Marius O's updateReviewer Update
19 Oct 2023, 08:57But account was paid R 700 and amount of R 149 .00 was returned into my account that was suppose to go towards R 849.00 and paid in that R 149.00. Suspend line just for R 149 .00 and cost home business loosing R 8000.00 . You know that outstanding could have been added to next bill and be paid
MO
Marius O's update19 Oct 2023, 08:57
Reviewer Update
But account was paid R 700 and amount of R 149 .00 was returned into my account that was suppose to go towards R 849.00 and paid in that R 149.00. Suspend line just for R 149 .00 and cost home business loosing R 8000.00 . You know that outstanding could have been added to next bill and be paid