WB
Wendy B
1 reviews | Active since Mar 2022
31 Jan 2024, 12:45
Poor services
I have been with Vox Telecom for more than 2 years, when we found out we are moving, i notified them on 3 November 2023 that we are moving 1 Dec 2023. They DID NOT FOLLOW MY INSTRUCTIONS AT ALL. The agreement was that there are no cancellation fees if you are with them more than a year. So we moved ajd the fibre were never installed, i struggled a whole month before getting I eventually cancelled. The amount I owed by end Dec was R1600, now today, I received a phone call that i owe R6000 for cancellation fees!!!!!! Thats pathetic!!! DO NOT USE THEM EVER!!!I refuse to pay that amount!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
31 Jan 2024, 13:21Good day, Wendy B
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply31 Jan 2024, 13:21
Official
Good day, Wendy B
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
WB
Wendy B's updateReviewer Update
31 Jan 2024, 13:24You better sort this out because this is totally unacceptable!!!
WB
Wendy B's update31 Jan 2024, 13:24
Reviewer Update
You better sort this out because this is totally unacceptable!!!
WB
Wendy B's updateReviewer Update
17 Feb 2024, 07:37Still not sorted, was supposed to phone me back and never did..
WB
Wendy B's update17 Feb 2024, 07:37
Reviewer Update
Still not sorted, was supposed to phone me back and never did..
Vox Telecom's replyOfficial
23 Feb 2024, 10:46Good day, Wendy
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Account Manager has sent correspondence to you pertaining to your query and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Account Manager has sent correspondence to you pertaining to your query and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply23 Feb 2024, 10:46
Official
Good day, Wendy
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Account Manager has sent correspondence to you pertaining to your query and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Account Manager has sent correspondence to you pertaining to your query and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
WB
Wendy B's updateReviewer Update
07 Mar 2024, 10:42Received an email that installation will be done, and payment has been briught down. Still not resolved, but expect a payment from me. 🤷🏼♀️
WB
Wendy B's update07 Mar 2024, 10:42
Reviewer Update
Received an email that installation will be done, and payment has been briught down. Still not resolved, but expect a payment from me. 🤷🏼♀️