Poor Service/No WiFi for many days and billed !!!

Item: Vox Telecom
Rating: 1
Author: Desh C

Absolutely pathetic. I have been without WiFi connection since 8 September 2025. I made a enquiry only to be informed it is planned maintenance which I was not informed prior to this outage. Yesterday you sent a sms to say maintenance is complete but I am still not connected. How must I work and study ? You must give me my money back for all the days I had no connection and learn to improve on your communication !!!

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

15 Sept 2025, 14:08

Good day, Desh

Thank you for the review.

We received your complaint via our company complaint platform.
This has been escalated, We will investigate the matter and provide feedback to you soonest.

Regards
Vox

Vox Telecom's reply15 Sept 2025, 14:08

Official

Vox Telecom's replyOfficial

19 Sept 2025, 13:55

Good day, Desh

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply19 Sept 2025, 13:55

Official