VB
Varsha B
1 reviews | Active since Sept 2018
14 Jun 2022, 14:46
Poor service with Vox
My mum has made all payments upto date to Vox telecommunication and emailed the proof of payment to accounts department for payment allocation the service has still been suspended till to date she still has no connection. She has been in contact with the customer service who asked for an additional r50 to be paid for reconnection but today nothing has happened... Please can someone urgently assist.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
14 Jun 2022, 15:03Good day, Varsha B
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply14 Jun 2022, 15:03
Official
Good day, Varsha B
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
VB
Varsha B's updateReviewer Update
14 Jun 2022, 15:34Apologies for that account nr is ***
VB
Varsha B's update14 Jun 2022, 15:34
Reviewer Update
Apologies for that account nr is ***
Vox Telecom's replyOfficial
14 Jun 2022, 15:57Good day, Varsha B
Thank you for your reply
Kindly note that the details of your complaint has been sent to the collection manager for assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply
Kindly note that the details of your complaint has been sent to the collection manager for assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 Jun 2022, 15:57
Official
Good day, Varsha B
Thank you for your reply
Kindly note that the details of your complaint has been sent to the collection manager for assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply
Kindly note that the details of your complaint has been sent to the collection manager for assistance.
We will provide feedback to you soonest.
Kind Regards,
Vox
VB
Varsha B's updateReviewer Update
14 Jun 2022, 16:06If this could kindly be escalated as network is urgently needed for work and school
VB
Varsha B's update14 Jun 2022, 16:06
Reviewer Update
If this could kindly be escalated as network is urgently needed for work and school
VB
Varsha B's updateReviewer Update
15 Jun 2022, 09:55Till to date no one has come back with any constructive feedback, if this is not sorted out today, I will escalate this to the ombudsman
VB
Varsha B's update15 Jun 2022, 09:55
Reviewer Update
Till to date no one has come back with any constructive feedback, if this is not sorted out today, I will escalate this to the ombudsman
VB
Varsha B's updateReviewer Update
15 Jun 2022, 20:50So still no feedback... Is there one competent enough to assist. Or should we rather seek legal assistance, as all payments were made and a reconnection fee was also paid, so what is the issue now or the hold up
VB
Varsha B's update15 Jun 2022, 20:50
Reviewer Update
So still no feedback... Is there one competent enough to assist. Or should we rather seek legal assistance, as all payments were made and a reconnection fee was also paid, so what is the issue now or the hold up
Vox Telecom's replyOfficial
01 Jul 2022, 10:30Good day, Varsha B
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply01 Jul 2022, 10:30
Official
Good day, Varsha B
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox