Poor service, with signing up for a new order

Poor poor service i am getting between Vox and Metro Fiber. There is no communication or updates am getting about the new fiber service I signed up for. I keep following up on a daily basis and I still get the same response that someone will call me and assist it's been days now waiting for Vox-Mitrofiber to assist with activating my service. Today am told a different story by Metro Fiber that Vox captured my address incorrectly and they are waiting for Vox to rectify, this is going to take them another 21 days to just correct my address and notify Metro Fiber of something that can be done in a minute time is taking forever to complete.