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Corrie van der Wath
1 reviews | Active since Jun 2023
27 May 2025, 20:02
Poor service with high latency
I have ongoing problem again since last week. I tried numerous times to talk to support via WhatsApp but the support keep on leaving the chat. Today they called me regarding the fault I have and the person told me that they did do some change but still have the same issue so nothing is resolved. The also deducted the money from my account but I must be happy with the services I am getting :( Sometime I wish I can move the service this is very poor. I also ask the guy to send me a email so that I can respond with the results but he didn't send me email. I still experience a ping between 29-30ms and it was always between 11-13ms. I am not satisfied with services.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
27 May 2025, 20:32Hi, Corrie.Thank you for the post.Kindly note that your query has been escalated to the Support team and an agent will be in touch with you shortly.Your reference number is VOX***6Regards,Vox
Vox Telecom's reply27 May 2025, 20:32
Official
Hi, Corrie.Thank you for the post.Kindly note that your query has been escalated to the Support team and an agent will be in touch with you shortly.Your reference number is VOX***6Regards,Vox
Vox Telecom's replyOfficial
30 May 2025, 13:09Good day, Ntokozo A
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply30 May 2025, 13:09
Official
Good day, Ntokozo A
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
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Corrie van der Wath's updateReviewer Update
30 May 2025, 19:22Good day,
My problem is back even with new ONT. This is unacceptable so this ticket is still not resolved. Your service is bad no wander people are leaving you guys and moving to a different service provider.
-1000 rating from me...
Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd service
My problem is back even with new ONT. This is unacceptable so this ticket is still not resolved. Your service is bad no wander people are leaving you guys and moving to a different service provider.
-1000 rating from me...
Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd service
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Corrie van der Wath's update30 May 2025, 19:22
Reviewer Update
Good day,
My problem is back even with new ONT. This is unacceptable so this ticket is still not resolved. Your service is bad no wander people are leaving you guys and moving to a different service provider.
-1000 rating from me...
Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd service
My problem is back even with new ONT. This is unacceptable so this ticket is still not resolved. Your service is bad no wander people are leaving you guys and moving to a different service provider.
-1000 rating from me...
Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very Very very bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd service
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Corrie van der Wath's updateReviewer Update
25 Jun 2025, 18:42Good day,
So my problem still persist and you don't have a solution for me this is unacceptable. This is a month now and I still needs to pay for this poor service. You cannot charge me for this month or next month.
I wish I never signed with Vox. This is very bad. I don't recommend them at all... Wish I can rate you guys but you will know what rating you will receive.
So my problem still persist and you don't have a solution for me this is unacceptable. This is a month now and I still needs to pay for this poor service. You cannot charge me for this month or next month.
I wish I never signed with Vox. This is very bad. I don't recommend them at all... Wish I can rate you guys but you will know what rating you will receive.
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Corrie van der Wath's update25 Jun 2025, 18:42
Reviewer Update
Good day,
So my problem still persist and you don't have a solution for me this is unacceptable. This is a month now and I still needs to pay for this poor service. You cannot charge me for this month or next month.
I wish I never signed with Vox. This is very bad. I don't recommend them at all... Wish I can rate you guys but you will know what rating you will receive.
So my problem still persist and you don't have a solution for me this is unacceptable. This is a month now and I still needs to pay for this poor service. You cannot charge me for this month or next month.
I wish I never signed with Vox. This is very bad. I don't recommend them at all... Wish I can rate you guys but you will know what rating you will receive.
Vox Telecom's replyOfficial
25 Jun 2025, 18:58Good day, Corrie
Thank you for your review.
We have forwarded the details of your query to the Support team for investigation and assistance. We will provide you with feedback as soon as possible.
Kind Regards,
Vox
Thank you for your review.
We have forwarded the details of your query to the Support team for investigation and assistance. We will provide you with feedback as soon as possible.
Kind Regards,
Vox
Vox Telecom's reply25 Jun 2025, 18:58
Official
Good day, Corrie
Thank you for your review.
We have forwarded the details of your query to the Support team for investigation and assistance. We will provide you with feedback as soon as possible.
Kind Regards,
Vox
Thank you for your review.
We have forwarded the details of your query to the Support team for investigation and assistance. We will provide you with feedback as soon as possible.
Kind Regards,
Vox