ND
Nigel D
1 reviews | Active since Nov 2016
16 Nov 2023, 13:25
POOR SERVICE VOX & ZOOM FIBRE
I am a loyal vox customer for many years now and this time I am at the brink of cosing my accounts with them. from 6th November i lost connectivity and today is the 16th and still no internet. Vox and ZOOM vibre have been pointing fingers at each other and escalations raised left right and centre YET NOT ONE TECH from neither VOX NOR ZOOM have bothered to attend to the premises to have the problem resolved. The line is at my parents home and sad to expect them at their age to be exepcted to resolve I.T ISSUES!!! if my internet is not resolved by this afternoon I will surely cancel both my lines with VOX!! COMPLETELY UNACCEPTABLE!!!
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Replies (2)
Vox Telecom's replyOfficial
16 Nov 2023, 14:01Good day Nigel D
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Zoom Fibre ( #ZF0001BRT ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Zoom Fibre ( #ZF0001BRT ) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply16 Nov 2023, 14:01
Official
Good day Nigel D
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Zoom Fibre ( #ZF0001BRT ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Zoom Fibre ( #ZF0001BRT ) on the progress of the fault and update you on the status.
Regards
Vox
ND
Nigel D's updateReviewer Update
16 Nov 2023, 14:07This is the same response each time, then Zoom will say "IT's not our end it's on VOX end. Then Vox will call and ask to reboot the routers then that wont work due to NO BREAKOUT then it will be escalated AGAIN and so the cycle will continue. If my service is not restore by this afternoon I am cancelling all my services with immdeiate effect
ND
Nigel D's update16 Nov 2023, 14:07
Reviewer Update
This is the same response each time, then Zoom will say "IT's not our end it's on VOX end. Then Vox will call and ask to reboot the routers then that wont work due to NO BREAKOUT then it will be escalated AGAIN and so the cycle will continue. If my service is not restore by this afternoon I am cancelling all my services with immdeiate effect