EE
Elzette E
1 reviews | Active since Dec 2022
07 Dec 2022, 16:13
POOR SERVICE VOX
Poor service i spent more that R200 calling vox to have my account fixed and paid full, they still cancelled my acc after my payment was received i am still waiting with no results 10 days later and they still failing but month end want full payment
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
07 Dec 2022, 17:15 Good day , Elzette E
Thank you for your review.
Kindly note that the details of your query has been sent to the project management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the project management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Dec 2022, 17:15
Official
Good day , Elzette E
Thank you for your review.
Kindly note that the details of your query has been sent to the project management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the project management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Dec 2022, 07:21Good day, Elzette E
We can confirm that the service had been re-instated and the router reconfigured
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment,
notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
We can confirm that the service had been re-instated and the router reconfigured
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment,
notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply14 Dec 2022, 07:21
Official
Good day, Elzette E
We can confirm that the service had been re-instated and the router reconfigured
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment,
notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
We can confirm that the service had been re-instated and the router reconfigured
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment,
notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox