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KM
Kajal M

1 reviews | Active since Nov 2015

07 Oct 2022, 10:47

Poor service vox

Vox is an awful service provider. They never keep to the turn around times that they give you and keep making excuses as to why they cannot fix your fibre.i will be cancelling my contract with them.

0
Replies (5)
Vox Telecom
Vox Telecom's reply07 Oct 2022, 11:14
Official
Good day ,  Kajal M 

Thank you for entrusting us with your service request.

Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
 
 Kindly provide us with your Vox Account number  in order for us to assist accordingly.
 
Thank you in advance
Vox
KM
Kajal M's update07 Oct 2022, 11:59
Reviewer Update
***
Kamanie
Vox Telecom
Vox Telecom's reply07 Oct 2022, 12:48
Official
Good day  Kajal M 

 Thank you for your post.

 Kindly note that the original fault is still open on the reference  VOX***5 

 The Support team will follow up with the Network Provider , Openserve  ( *** )on the progress of the fault and update you on the status.
 
 Regards
 Vox
KM
Kajal M's update07 Oct 2022, 12:50
Reviewer Update
It's so sad that we have to go through these channels to get assistance from vox.yet we are good paying customers with ******* service.
Vox Telecom
Vox Telecom's reply11 Oct 2022, 13:06
Official
Good day,   Kajal M  
 
Thank you for your patience whilst this matter was being investigated. 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox