DD
Danielle D
1 reviews | Active since Jul 2020
13 Jul 2022, 11:50
POOR SERVICE VOX!
AFTER SALES SERVICE DEPARTMENT:: You are just about the most pathetic lot I've dealt with. Please explain to me why your CALL CENTER is such an *********** mess??? You can definitely benefit by training and employing competent staff. I, and all my tenants are canceling our contracts here in Lephalale. SHAME ON YOU
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
13 Jul 2022, 13:04Good day, Danielle D
Thank you for the review.
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will provide feedback to you soonest.
Furthermore , Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for the review.
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will provide feedback to you soonest.
Furthermore , Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Vox Telecom's reply13 Jul 2022, 13:04
Official
Good day, Danielle D
Thank you for the review.
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will provide feedback to you soonest.
Furthermore , Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for the review.
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will provide feedback to you soonest.
Furthermore , Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
DD
Danielle D's updateReviewer Update
13 Jul 2022, 13:45Please get your facts straight. I DID set up 2 debit orders already. Only problem is, your staff never even presented a d/o to my bank!!! Then, I phoned the call center, holding for 30 to 40 minutes EACH time we phone. A total of 11 times. They can't give answers to this? Nobody knows what to do. Re Customer Portal!/Vox app.. , we cannot use it for payments, cause it does not work. The local FROGFOOT staff are assisting us for the past 3 months. Your staff said I'm paid in full. Your app says I'm paid in full. Yet, WITHOUT any notice whatsoever, you cut my internet last night!! . After again NOT getting through to your call center, and the app insisting I'm paid up, I paid the asked amount. Your call center is unable to handle to volume of calls, and most of them does not have a clue. So, instead of making excuses, work on the problem. I have 3 residential complexes with your fibre. I'm canceling it all. Nobody EVER returned a call or an email during the past 3 months!!!! And I guessim not the only client being sick and tired of the automated responses.What is the use if it is never followed up??? But you can jump on Hello Peter for a reply?
DD
Danielle D's update13 Jul 2022, 13:45
Reviewer Update
Please get your facts straight. I DID set up 2 debit orders already. Only problem is, your staff never even presented a d/o to my bank!!! Then, I phoned the call center, holding for 30 to 40 minutes EACH time we phone. A total of 11 times. They can't give answers to this? Nobody knows what to do. Re Customer Portal!/Vox app.. , we cannot use it for payments, cause it does not work. The local FROGFOOT staff are assisting us for the past 3 months. Your staff said I'm paid in full. Your app says I'm paid in full. Yet, WITHOUT any notice whatsoever, you cut my internet last night!! . After again NOT getting through to your call center, and the app insisting I'm paid up, I paid the asked amount. Your call center is unable to handle to volume of calls, and most of them does not have a clue. So, instead of making excuses, work on the problem. I have 3 residential complexes with your fibre. I'm canceling it all. Nobody EVER returned a call or an email during the past 3 months!!!! And I guessim not the only client being sick and tired of the automated responses.What is the use if it is never followed up??? But you can jump on Hello Peter for a reply?
Vox Telecom's replyOfficial
15 Jul 2022, 12:57Good day, Danielle D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Thank you for voicing your concerns ,this has been escalated to the management team to investigate further.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Thank you for voicing your concerns ,this has been escalated to the management team to investigate further.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Jul 2022, 12:57
Official
Good day, Danielle D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Thank you for voicing your concerns ,this has been escalated to the management team to investigate further.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Thank you for voicing your concerns ,this has been escalated to the management team to investigate further.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
DD
Danielle D's updateReviewer Update
20 Sept 2022, 12:30Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on ********** or email ***********
THAT IS A LIE!!!!! I have been told that 3 months ago. Your call center is a joke
You ONLY send automated replies on mails, you NEVER contact me directly. You resolve tickets after 2 days, very impresssed with yourselves for resolving the issue, when you don't even know what the issue is.
I have 48 apartments with your **** in it, and I am cancelling it all. I pay almost R1000pm, for 100mbsps download. Guess what-mine is between 5 and, if I'm lucky, 19.
This has been going on now for 3 months. I had 3 technicians out. NO difference. So, I am done with Vox.
THAT IS A LIE!!!!! I have been told that 3 months ago. Your call center is a joke
You ONLY send automated replies on mails, you NEVER contact me directly. You resolve tickets after 2 days, very impresssed with yourselves for resolving the issue, when you don't even know what the issue is.
I have 48 apartments with your **** in it, and I am cancelling it all. I pay almost R1000pm, for 100mbsps download. Guess what-mine is between 5 and, if I'm lucky, 19.
This has been going on now for 3 months. I had 3 technicians out. NO difference. So, I am done with Vox.
DD
Danielle D's update20 Sept 2022, 12:30
Reviewer Update
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on ********** or email ***********
THAT IS A LIE!!!!! I have been told that 3 months ago. Your call center is a joke
You ONLY send automated replies on mails, you NEVER contact me directly. You resolve tickets after 2 days, very impresssed with yourselves for resolving the issue, when you don't even know what the issue is.
I have 48 apartments with your **** in it, and I am cancelling it all. I pay almost R1000pm, for 100mbsps download. Guess what-mine is between 5 and, if I'm lucky, 19.
This has been going on now for 3 months. I had 3 technicians out. NO difference. So, I am done with Vox.
THAT IS A LIE!!!!! I have been told that 3 months ago. Your call center is a joke
You ONLY send automated replies on mails, you NEVER contact me directly. You resolve tickets after 2 days, very impresssed with yourselves for resolving the issue, when you don't even know what the issue is.
I have 48 apartments with your **** in it, and I am cancelling it all. I pay almost R1000pm, for 100mbsps download. Guess what-mine is between 5 and, if I'm lucky, 19.
This has been going on now for 3 months. I had 3 technicians out. NO difference. So, I am done with Vox.