Poor Service – Unresolved Fiber Support Ticket

I logged a Fiber support ticket on Monday, 25th Aug, and was advised that a technician had been dispatched. Two days later, I am still waiting for the technician to arrive.

When I called again today, Wednesday, 27th Aug, I was informed that the ticket has not yet been assigned. This is extremely disappointing and reflects poorly on the level of service I am receiving.

I urgently request that this matter be escalated and that a technician be dispatched without further delay. Please confirm when I can expect the issue to be resolved.