Poor service, unfulfilled promises, lots of admin, would not recommend

Joined Vox as I was impressed with their competitive pricing and "no throttling" packages. As I waited for FTTH in my area, the sales rep suggested I make use of VOX LTE while he signed me up for pre-order.

When the Fibre went live - I suddenly had to pay a 2 month cancellation fee - meaning you pay for your fibre and the LTE.

Escalated this to the Vaal branch manager, who confirmed that I would receive credit. The double payments went off - and now apparently the credit was suddenly not approved. I need to follow up constantly with the people involved - they really only care about numbers these people, not client satisfaction or rectifying a mistake

When escalating this their *** help service - they responded to the ticket by closing it without reaching out for any further feedback in this regard.

Also struggled to go live with Fibre - had technicians come in twice. The wait for the second tech lasted 2 - 3 weeks

Would really not recommend unfortunately.