ZA
Zurika A
1 reviews | Active since Jul 2011
14 Jul 2024, 18:37
Poor service regarding new line. 2 weeks and still no WiFi
I app**** for a new line in may. It is now 13 July and we still don’t have a line. Vox blame vumatel, when I called vumatel they confirmed that my adress line is cleared and waiting for sn order. Vox don’t want to put me through to the managers. We still don’t have WiFi, it’s been 2 weeks.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Jul 2024, 19:03Good evening Zurika,
Thank you for your review,
The details of your review has been sent to the Project Management team, and an agent will get into contact with you directly.
Kind regards,
Vox
Thank you for your review,
The details of your review has been sent to the Project Management team, and an agent will get into contact with you directly.
Kind regards,
Vox
Vox Telecom's reply14 Jul 2024, 19:03
Official
Good evening Zurika,
Thank you for your review,
The details of your review has been sent to the Project Management team, and an agent will get into contact with you directly.
Kind regards,
Vox
Thank you for your review,
The details of your review has been sent to the Project Management team, and an agent will get into contact with you directly.
Kind regards,
Vox
Vox Telecom's replyOfficial
16 Jul 2024, 11:52Good day, Zurika,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self-install.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self-install.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Jul 2024, 11:52
Official
Good day, Zurika,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self-install.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for self-install.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox