Poor service, rather go to Axxess

I strongly advise anyone who is shopping around for an internet service providers against taking up a product with VOX.

I switched from Axxess to Vox (50 Mbps Fibre) on 1 Jan. From the first day the internet quality was worse than what I had before when I was with Axxess. I stuck it out until I ran several different quality of service tests on 11 Jan and had sufficient data to lodge a complaint. I complained to Vox about the poor service and sent them all the reports on 11 Jan.

I followed up 4 times, Vox simply ignored all my emails.

On about the 26th of Feb, my internet went off completely. I called the support centre, they were most unhelpful and the quality of their phone lines is so poor that you have to keep asking them to repeat themselves. 2 days later, a frogfoot technician came out and restored the internet, but he said the quality of the line is bad. Nothing has been done to this day, 9 March, to repair the line.

I cancelled the service, sent them all my complaints and explained that their poor service is the reason for my cancellation. They still have the nerve to invoice me R1750 as an early cancellation penalty, bearing in mind that they sent me a faulty router, which they have still not replaced in the 2 months since I informed them that the router is faulty and they provided poor internet for 2 months.

I am going back to Axxess.