Poor service on wireless fat-pipe internet
<p>SInce last year that they installed the wireless fat-pipe internet I have poor service delivery. Either my internet is down or I get less than 2MB (and I am paying for 10MB). It seems like they are incapable of solving the issue.</p>
Good day Elsie
Thank you for bringing this to our attention. Kindly note that we are currently investigating and will be in contact with you soon.
Regards,
Vox Telecom
Good day Elsie
Thank you for bringing this to our attention. Kindly note that we are currently investigating and will be in contact with you soon.
Regards,
Vox Telecom
Good day Elsie,
A call out was scheduled after hours on Tuesday 7 March, where one of our technicians has reconfigured your router.
One of our agents have followed up with you on Wednesday 8 March that everything is still in working order and you requested for another follow up after 6pm, Wednesday 8 March.
After the second follow up @6pm you were still dissatisfied with the low speeds where we then escalated the matter. On 9 March, Thursday morning you have received a call from one of our agents advising you on the matter. Your speeds have been tested again.
Today we have followed up with you again at 12.30 and you have confirmed that your are happy with the connection since yesterday.
Regards,
Vox Telecom
Good day Elsie,
A call out was scheduled after hours on Tuesday 7 March, where one of our technicians has reconfigured your router.
One of our agents have followed up with you on Wednesday 8 March that everything is still in working order and you requested for another follow up after 6pm, Wednesday 8 March.
After the second follow up @6pm you were still dissatisfied with the low speeds where we then escalated the matter. On 9 March, Thursday morning you have received a call from one of our agents advising you on the matter. Your speeds have been tested again.
Today we have followed up with you again at 12.30 and you have confirmed that your are happy with the connection since yesterday.
Regards,
Vox Telecom