POOR SERVICE ON FIBRE..GET YOUR ACT TOGETHER VOX!!!

I have been a loyal client with Vox for very long time and have apparently uncapped fibre as well as an unthrottled line with decent speed 50 up and 50 down. In the last few days i have experienced my line been throttled and found these disturbances on You Tube and watching Netflix and doing data searches i tested the lines only to find speeds of 21 and 24, now i tried contacting them but guess what no response this by far pathetic and your WhatsApp service does not help as your request goes through and what nothing happens. I have always punted Vox to friends but dont believe this will happen any longer. Your after sales suck and im been polite here, remember you not doing me a favour when i have to pay in excess of R700 a month. So i urge you to take this serious as i am looking for alternative service providers