Poor service leading to thievery.

A ***** of a company trying to **** me out of my hard earned money for their own incompetence. I was their customer for years, 4 years ago, I reported their router as faulty, they never attended to the issue even after numerous times trying to get hold of them via phone and mail. 2 months ago, I cancelled their service and only now do they want to talk about returning their faulty router. What was I supposed to do with a router that is faulty, that was reported and was not attended to by you? I have been trying to get hold of them for weeks and nothing. They do not pick up calls, do not answer emails, do not return calls instead they threaten to ***** money off my bank account. I felt bad that I had to terminate my contract with them because of a move but those were clearly wasted emotions on this ***** of a company. Leave my money alone! Fix your service so you can make money the right way ****** tsotsiz